CASE STUDY:
DecentraCare's Custom Digital Operations Platform
Location: Grand Rapids, MI
Product: Digital Operations Platform
Revolutionizing Healthcare Management for DecentraCare
DecentraCare is on a mission to transform the healthcare landscape by promoting nursing independence through an open marketplace for healthcare services. In an era of healthcare consolidation, DecentraCare empowers nurses and healthcare professionals to work independently, enhancing patient access, healthcare quality, and clinician satisfaction.
The Problem
When DecentraCare initially launched, they were operating their entire healthcare network using manual spreadsheets. Scaling their clinician onboarding and scheduling processes became an overwhelming challenge. The need for a decentralized healthcare services network had never been more pressing, especially in a post-COVID era where outpatient healthcare providers struggled to meet staffing requirements.
The Solution
Augusto Digital, a cloud-native software design, development, and support company, partnered with DecentraCare to address their operational challenges. Leveraging their expertise in cloud-native solutions and AWS cloud, Augusto Digital designed a comprehensive digital operations platform tailored to DecentraCare’s unique needs.
Clinician Onboarding
Augusto Digital developed a custom application that streamlines the clinician onboarding process. New clinicians interacting with the platform have their nursing credentials authenticated through an API connected to the State of Michigan registry. This process includes a welcome video from Nathan Baar, Founder of DecentraCare, and an introductory interview. On the backend, DecentraCare’s team can efficiently review, question, and approve or decline new clinician applications.
Scheduling Application
Augusto Digital created a custom scheduling application seamlessly integrated with QuickBooks. This application enables interactive master scheduling, allowing nurses to synchronize their calendars and coordinate assignments. Payment processing is seamlessly integrated, allowing DecentraCare to effectively track time, compensate clinicians, and invoice patients.
Technology Stack
Augusto Digital employed a robust technology stack that includes Cognito for user management, Flask for server-side APIs, a PostgreSQL database, and a React frontend. This serverless architecture ensures scalability for DecentraCare without the need for infrastructure or technology changes.
The Results
The collaboration with Augusto Digital yielded significant results for DecentraCare:
- DecentraCare’s network now comprises over 550 clinicians across the State of Michigan, along with more than 20 referral partners. This expansion has enabled other healthcare entities and community members to access a-la-carte clinical services.
- DecentraCare has achieved substantial time and cost savings through the custom software solution. The streamlined operations have enhanced efficiency and accuracy, allowing the team to focus on their core mission.
- The platform developed by Augusto Digital has empowered DecentraCare to play a pivotal role in solving the staffing challenges faced by outpatient healthcare providers. This includes nursing homes, home health agencies, and specialty medical services, especially in the challenging post-COVID era.
- DecentraCare is now well-equipped to continue decentralizing healthcare services, emphasizing transparency, quality, and independence for the healthcare community.
- Augusto Digital continues to support DecentraCare’s growth by developing a user-friendly dashboard where patients can request services, monitor their spending, and experience the benefits of a decentralized healthcare network.