Managed Services
Service Desk Continuous Development Application Management Hosting
CONGRATULATIONS, you’ve built an app! Now what? You need a technical team to support it. Don’t have one? Augusto can help keep things running smoothly as your Managed Services provider.
Ready To Take the First Step?
Ready To Take
the First Step?
Our team is ready to help you complete your project on time and on budget. Fill out the form, and we will get back to you within one business day and schedule a free discovery call to discuss your project.
AMAZON WEB SERVICES PARTNER
MICROSOFT AZURE PARTNER
GOOGLE CLOUD
If you have a custom software application or business application then you need Augusto’s Managed Services. You may be wondering, is app support really that important? The answer is yes.
Your application's performance directly impacts your business’s performance. When an application is properly supported it can become highly agile and adaptive driving maximum revenue for your business. When left unchecked, an application can wreak havoc on your business and your users but keeping up with software’s continuously evolving tech environment can be challenging. Which is why, whether Augusto built your application or not, we’re here for you. Our Managed Services are tailored to your specific application needs, resulting in innovative, dynamic, and cost-effective solutions.
The Benefits of Managed Services
> Reduces Ownership & Labor Costs
> Frees Up Capital
> Increases Your Technical Expertise
> Allows your team’s focus to shift to more important things
> Identifies outdated and unstable programs still in use
> Integrates into your existing helpdesk
The Risks of an Unmaintained Application
> Lost Revenue
> Low Productivity
> Missed Deadlines
> A Negative Brand Experience
> Danger of Security Vulnerabilities
> Compliance Issues
> Reduced Engagement
AUGUSTO’S
MANAGED SERVICES:
Our customizable managed services allow us to meet and address your specific application needs. It’s fast, convenient, and seamless. Most importantly, it allows your applications to run without any interruptions.
Service
Desk
Augusto’s Service Desk provides you with a single point of contact to submit suggestions, report bugs, request feature enhancements, get support and more. Our service desk can support your internal users, advanced users, and customers.
Continuous
Development
Augusto’s Continuous Development service helps increase your application’s performance through the process of integrating new ideas, features, bug fixes, and optimizations. Augusto offers four different methodologies (Dedicated Teams, Block Time, Time & Materials, and Staff Augmentation) to fit your plans for app development after the project winds down.
Application
Management
Augusto’s Application Management service focuses on the cloud infrastructure, operations, and the environment of your application. We continually monitor your application with tools that alert our service desk on key items like your domain, SSL, and application uptime. In addition, we’ll handle version updates, patches, system and database backups, new security threats, software dependencies, platforms, system administration, regularly scheduled maintenance, and proactive maintenance. Application Management helps keep your application running smoothly so you can focus elsewhere.
Hosting
Augusto offers cloud application hosting solutions that provide businesses with secure, reliable and performant ways to deliver their applications. We partner with all the major cloud providers, including AWS, Azure, and Google Cloud. Augusto is an AWS select partner and Azure partner.
SERVICE DESK
SUPPORT LEVELS
Augusto’s Service Desk representatives are available via ticketing, email, or chat, but most importantly, your issues are triaged to ensure the correct technician handles each job.
At Augusto, we offer level 1, 2, and 3 technical support, which means you don’t have to diagnose your problems. We have the experts to help. When an issue arises, contact the Augusto Service Desk.
Level 1 – Service Desk
A trained agent helps understand your problem utilizing handbook solutions to resolve the issue. (Most issues are easily resolved this way.) However, if a solution cannot be found then the issue is elevated to the next level.
Level 2 – Continuous Development & Application Management
A technical expert with deep knowledge of the application assesses the issue, works to recreate it and identify a solution. If a solution cannot be found, the issue is elevated to the next level.
Level 3 – Software Development
An engineer or programmer is called upon to fix or develop a solution. All new fixes are documented in the handbook for future use by Level 1 & 2 agents.
Why Choose
Augusto?
Augusto’s Managed Services allows your business to operate without any interruptions. Our technical experts have the knowledge, experience, and passion to ensure your application is properly supported. See why we are not only one of the most trusted managed service teams in West Michigan but throughout the Midwest. Let us help keep your investment running smoothly and securely so you can focus on your business.
Ready To Take the First Step?
Ready To Take
the First Step?
Our team is ready to help you complete your project on time and on budget. Fill out the form, and we will get back to you within one business day and schedule a free discovery call to discuss your project.