About Mentavi Health

Mentavi Health, also known by its lead brand of ADHD Online, is a leader in digital mental health diagnosis and treatment, offering psychological diagnostic evaluation and care for ADHD and a broad range of mental health conditions, including anxiety, mood, and depression disorders.

Initially focused on ADHD evaluations, the company has expanded to include diagnostic evaluation and screening for the most common mental health conditions, like anxiety, mood (depressive) disorders, and other mental health risk factors, such as loneliness and social media use disorder, aiming to serve as a broad mental health "front door" for individuals seeking care.

The Opportunity

Mentavi Health expanded its focus. It proactively laid out an approach to have comprehensive and consistent team-wide knowledge. This included: 

• Alignment in Product Messaging: A structured and efficient approach to training and knowledge dissemination was proactively established to ensure that internal teams had a unified understanding of new product offerings, such as the Mental Wellness Snapshot.

• Confidentiality and Security: All approaches required strict stewardship of patient privacy, HIPAA, or proprietary information, limiting automation possibilities to certain aspects of the business, such as de-identified pattern identification, so any new toolsets had to align with these needs.

• Staff Training and Efficiency:  With a strong support team involving multiple company areas, Mentavi needed a solution to quickly and effectively train staff on new products that could grow over time without requiring extensive one-on-one training sessions.

Why Mentavi Health Chose Augusto

Mentavi Health selected Augusto Digital for its deep healthcare technology expertise and ability to develop secure and scalable AI-driven solutions that tightly align with regulatory requirements. Mentavi sought a digital partner to deliver AI-driven innovations while upholding uncompromising patient privacy and regulatory compliance standards.

“Augusto brought a rare blend of deep healthcare domain expertise and an unwavering commitment to privacy, ethics, and compliance. Their solutions were strategically aligned with our business objectives, and designed to enhance how we serve patients.” — Keith Brophy, CEO, Mentavi Health.

Augusto’s Solution

Augusto collaborated with Mentavi Health to develop the Mental Wellness Snapshot Assistant, a custom GPT model tailored to their needs.

• Standardized Product Messaging: The GPT model ensured that Mentavi’s care navigators and internal teams had consistent, well-defined messaging when discussing the new Mental Wellness Snapshot product.

• Self-Training Tool for Staff: The AI model enabled staff to engage with the GPT to learn about the product, reducing the need for extensive manual training.

• Confidentiality and Privacy: The solution did not involve patient information and was designed to prevent the exposure of confidential data.

• Improved Workflow Efficiency: The AI tool served as an on-demand resource, allowing team members to quickly find answers to patient questions and workflow-related inquiries without consulting multiple sources.

“What sets Augusto apart is their ability to integrate seamlessly into our team and respect the foundational values of our care model. They understand that while AI can be transformative in support functions, the heart of our service remains human-centered care—led by clinicians, protected by confidentiality, and grounded in trust.” — Dr. Barry Herman, Chief Medical Officer, Mentavi Health.

The Results

• Stronger Product Positioning: The AI-powered knowledge base helped ensure consistency in messaging across departments, supporting a more unified approach to product rollout.

• Faster Staff Onboarding: AI-enabled self-training allowed new team members to ramp up more quickly, reducing the burden on managers and senior staff for direct training.

“Augusto has been a true innovation partner—responsive, collaborative, and deeply attuned to the nuances of digital healthcare. Their team helps us turn bold ideas into compliant, scalable solutions. We’re excited to continue this journey with them as we grow and refine the future of mental health care.” — Michelle Ripper Lewis, VP of Clinical Engagements and Solutions, Mentavi Health.

Partner with Augusto for AI-Driven Healthcare Solutions

Are you looking to integrate AI into your healthcare marketing and operations while maintaining the highest standards of compliance and patient privacy? Contact Augusto today to explore how AI-powered solutions can enhance workflows and drive meaningful efficiencies.