What is Application Support?

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What is Application Support?

Congrats, you built an app!

It’s out in the world, and users are loving it. Until… someone calls with a problem; you discover a bug; need a patch; a new API update drops; or the threat of a security breach occurs.

Now what?

You’ll need a custom software application support team. Custom software application support teams monitor, correct, and improve your apps.

About 90% of their time is spent calmly checking messages, monitoring the system, and working through process improvements. However, the remaining 10% of the job involves quickly diagnosing problems and restoring systems.


4 services Augusto’s custom software application support offers

Whether Augusto built your custom application or not, we’re here for you. Our customizable support service allows us to meet and address your specific application needs.

Application Monitoring:

We keep an eye on your application, so you don’t have to. Our monitoring tools will alert our helpdesk on key items like your domain, SSL, and application uptime.

Helpdesk:

Submit tickets and report bugs, then our team will follow up with questions and troubleshooting to help prioritize the issues. Helpdesk is the primary way to communicate with our support team, as it allows a single point of contact for you to get assistance. We’ll provide the status, priority, and all other information around your issue.

Corrective Maintenance:

Corrective maintenance, commonly referred to as addressing “bugs” or issues, is the most typical change associated with support. These bug fixes often come in the form of small, rapid updates.

Adaptive Maintenance:

The technology environment is constantly changing—with new security threats, version updates, and software dependencies. It’s critical that you update your custom app regularly. Adaptive updates focus on the infrastructure of your app, providing the foundation to keep the system up-to-date and running smoothly.


Don’t let your hard work developing a custom software application go to waste.

Apps are not something you can set on a shelf and forget. Call Augusto for fast, convenient, and seamless application support.

Our expert team is willing and ready to ensure your application is properly supported. Give us a call today.

SPECIAL OFFER:

FREE Custom Software Application Evaluation from Augusto!

If you have a custom software app, you need Augusto’s Application Support Service. Your app’s performance directly impacts your business’s performance. Which is why proper support is so important. But how can you tell if your app is being properly supported or not?

For a limited time, Augusto is offering a FREE custom software application evaluation. This service (regularly $3,000) includes:

  • Review of your application’s business case
  • Assessment of your application’s technology
    An architectural diagram illustrating how your application’s system works
  • Identification of the challenges currently facing your application that are impacting your day to day (i.e. security threats, down time, and bugs).
  • Suggestions for areas of improvement
  • Next steps for proper support so you can ensure your application remains agile and adaptive to your business.

Having a comprehensive understanding of how your custom software application operates and is connected will save your business time and money. Claim your FREE application evaluation today. Terms and conditions apply.

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