In today’s digital age, applications serve as the backbone of businesses, enabling seamless interactions with customers and supporting critical operations. Ensuring the smooth functioning of these applications is paramount, and that’s where Application Monitoring & Alerting steps in. As companies progress on their Digital Transformation they are continuously adding applications into their organizations, these applications need to be monitored and maintained.
In this article, we will explore the business value of application management, monitoring, and alerting and how they contribute to the success and growth of organizations.
Understanding Application Monitoring & Alerting
What is Application Monitoring?
Application Monitoring tools, such as Status Cake, AWS Cloudwatch and Azure Monitor track, measure, and analyze various aspects of an application’s performance and behavior. It encompasses the continuous collection of data, which provides insights into the application’s health and helps identify potential issues before they escalate.
What is Application Alerting?
Application Alerting complements monitoring by triggering notifications or alerts when specific predefined thresholds or abnormal conditions are met. These alerts promptly notify relevant stakeholders, enabling them to take immediate action to resolve the identified issues.
The Business Value of Application Monitoring
Application monitoring delivers proactive insights to optimize application performance, reduce downtime, and boost user satisfaction, driving business success.
Proactive Issue Resolution: Organizations can detect and address potential issues before they impact end-users. By proactively identifying bottlenecks, bugs, or performance degradation, businesses can minimize downtime and maintain a high level of customer satisfaction.
Optimized Performance & User Experience: Monitoring key performance metrics allows businesses to optimize their applications for better user experiences. Insights gained from monitoring data help in fine-tuning application performance, leading to increased customer retention and loyalty.
Cost Savings: Identifying and addressing performance inefficiencies and resource wastage through monitoring can result in significant cost savings. Efficient resource allocation reduces unnecessary expenditures and improves the overall return on investment. This can be especially valuable with cloud solutions and scalability.
Data-Driven Decision Making: Monitoring provides valuable data on application usage, user behavior, and system performance. Businesses can leverage this data to make informed decisions and align their strategies with customer demands and expectations.
Enhanced Security & Compliance: Application Monitoring helps detect security breaches and potential threats early on. This aids in safeguarding sensitive data and ensuring compliance with industry regulations, building trust with customers and partners. For example, you can monitor the access logs of your application to ensure that only authorized users have access.
The Business Value of Application Alerting
The Business Value of Application Alerting lies in the ability to provide timely notifications and actionable insights to relevant stakeholders when specific predefined thresholds or abnormal conditions are met within an application. This approach contributes significantly to an organization’s success and growth by offering several key benefits:
Real-Time Incident Response: Application Alerting enables rapid incident response by notifying the relevant teams when critical issues arise. Quick response times lead to faster problem resolution and minimize the impact on operations.
Reduced Downtime: Swift identification and resolution of issues through alerting reduce the overall downtime of applications. This translates to increased productivity and revenue generation for businesses.
Proactive Customer Support: Application Alerting allows businesses to be proactive in customer support. Identifying and addressing issues before customers report them enhances the overall customer experience and fosters positive relationships.
Mitigating Revenue Loss: Timely alerts about potential application failures or performance degradation help organizations take immediate action, preventing potential revenue loss caused by prolonged outages or service disruptions.
Conclusion
Application Monitoring & Alerting play pivotal roles in ensuring the smooth functioning of applications and supporting business success. Proactively managing applications through monitoring and alerting provides several tangible benefits, including improved performance, optimized resource allocation, enhanced security, and better user experiences. By embracing these practices, organizations can stay ahead of potential issues, deliver exceptional customer experiences, and maintain a competitive edge in the ever-evolving digital landscape. So, take the proactive approach, implement monitoring, and safeguard your applications against disruptions in this ever-evolving technological landscape.
The Importance of a Reliable Managed Services Partner
In today’s fast-paced business environment, efficient application management is crucial for ensuring seamless operations and delivering top-notch user experiences. However, maintaining and supporting complex applications can be time-consuming and challenging for businesses, especially when considering the potential costs of downtime. That’s where a trusted managed services partner plays a crucial role. They offer a range of services to keep your applications running smoothly. This leaves you with the peace of mind you need to focus on your core business objectives.
The Costs of Downtime: Why Managed Services Matter
Downtime is a business’s worst nightmare, and the financial consequences can be severe. Here are some reasons why downtime costs matter and how a managed services partner can help you mitigate these risks:
Lost Revenue: During downtime, your business is unable to serve customers or process transactions, resulting in direct revenue losses.
Decreased Productivity: Employees cannot work effectively when applications are unavailable or performing poorly, leading to decreased productivity levels.
Reputation Damage: Extended downtime can erode customer trust and damage your brand’s reputation, leading to potential long-term consequences.
Recovery Costs: Resolving issues after downtime can be costly, especially when emergency support is required. A managed service partner managing your applications proactively can prevent many downtime scenarios.
Competitive Disadvantage: Downtime can push your customers to competitors who offer more reliable services, impacting your market position.
Achieving Peace of Mind with the Right Managed Services Partner
By entrusting your application management to a managed services partner, you gain several invaluable benefits:
Proactive Monitoring and Issue Resolution: The proactive approach means potential problems are detected and addressed before they escalate, reducing the risk of downtime.
Expertise and Experience: With a team of skilled professionals, the team will have the knowledge and experience to handle complex application challenges effectively.
Focus on Core Business: By offloading application management tasks, your internal teams can focus on strategic initiatives and core business objectives.
Reliability and Availability: 24/7 support ensures your applications are always available, giving your customers a seamless experience.
Cost Savings: By avoiding the costs associated with downtime, emergency support, and in-house application management, partnering with a managed services provider can be cost-effective in the long run.
Services Offered by Augusto Digital
Augusto Digital offers a comprehensive set of application support services tailored to meet the unique needs of businesses. These services include:
24/7 Application Monitoring and Support: Augusto Digital’s team of experts is dedicated to monitoring your applications around the clock, ensuring immediate detection and resolution of any issues that may arise.
Proactive Maintenance and Updates: Keeping your applications up to date is vital for security and performance. Augusto Digital handles all necessary maintenance and updates, safeguarding your systems against potential vulnerabilities.
Performance Optimization: Slow and inefficient applications can hamper productivity and user satisfaction. Augusto Digital employs various optimization techniques to ensure your applications perform at their best.
Data Backup and Recovery: Data loss can be catastrophic for any business. Augusto Digital implements robust backup and recovery strategies to safeguard your critical data and minimize downtime in case of emergencies.
Security and Compliance: Protecting sensitive data is paramount. Augusto Digital employs the latest security measures and ensures compliance with relevant industry standards to keep your applications safe from threats.
Scalability and Flexibility: As your business grows, so do your application needs. Augusto Digital offers scalable solutions that can adapt to your changing requirements.
Securing a Bright Future for Your Business
In the modern business landscape, investing in a reliable managed services partner like Augusto Digital is a strategic move that delivers peace of mind and a competitive advantage. By entrusting your application management to the experts, you can rest assured that your systems are secure, optimized, and always available, allowing you to focus on growth, innovation, and building strong customer relationships. The costs of downtime can be detrimental, but with Augusto Digital by your side, your business is poised for success both now and in the future.
https://augusto.digital/wp-content/uploads/2025/08/EFA6Q9nHYrGowuw7GaTIB4yyCc.png12801920Matt Hulcehttps://augusto.digital/wp-content/uploads/2025/09/Augusto-logo.svgMatt Hulce2023-08-07 00:00:002026-01-27 22:30:20Choosing the Right Managed Services Partner
In today’s fast-paced and technology-driven world, businesses heavily rely on various applications to streamline their operations, enhance productivity, and deliver exceptional customer experiences. However, the harsh reality is that these applications are not immune to occasional downtimes. Whether it’s a server failure, software glitch, or cybersecurity breach, the cost of business application downtime can be staggering. In this blog post, we will explore the true cost of application downtime and shed light on the importance of proactive measures to mitigate its impact.
Lost Revenue and Productivity: When a critical business application goes down, the immediate and obvious impact is on revenue generation and productivity. The inability to process orders, serve customers, or access vital data leads to missed opportunities and dissatisfied customers. Every minute of downtime translates into potential revenue loss, with large enterprises losing thousands of dollars per hour. Additionally, employees are left idle, wasting their time and causing a ripple effect across the organization’s efficiency.
Damage to Brand Reputation: In today’s digital era, news of application downtime spreads like wildfire through social media and online platforms. Customers have little patience for businesses that fail to deliver uninterrupted services. Downtime tarnishes a company’s reputation, erodes customer trust, and can result in the loss of existing and potential customers. Recovering from such reputational damage requires significant resources and time.
Customer Dissatisfaction and Churn: When a business application fails, it directly affects the customer experience. Customers become frustrated with the inability to access services, make purchases, or obtain support. This dissatisfaction often leads to customer churn as they seek alternatives that offer a more reliable and seamless experience. Acquiring new customers is more expensive than retaining existing ones, making customer satisfaction a crucial factor in any business’s success.
Operational Costs and Remediation Efforts: Resolving application downtime issues involves a considerable investment of time, effort, and resources. IT teams must promptly diagnose and rectify the underlying problem, often requiring additional staff, consultants, or specialized expertise. These costs can quickly escalate, and the longer the downtime persists, the higher the expenses incurred.
Legal and Regulatory Consequences: Depending on the nature of the business and the applications affected, downtime can have legal and regulatory implications. Industries such as healthcare, finance, and e-commerce deal with sensitive customer data and must comply with stringent data protection regulations. Breaches caused by application downtime can result in severe penalties, legal actions, and the loss of customer trust.
The cost of business application downtime extends beyond the immediate financial impact. It encompasses reputational damage, customer dissatisfaction, lost productivity, and potential legal consequences. Organizations must recognize the criticality of maintaining robust and resilient systems and implementing proactive measures to prevent or minimize application downtime. Investing in redundancy, disaster recovery plans, and robust cybersecurity measures can safeguard businesses from the substantial costs and negative repercussions associated with application downtime. Remember, in today’s interconnected world, prevention is always better than cure.
Augusto Application Support
If you want to reduce downtime and avoid problems with your application, you should get in touch with Augusto Application Support. We offer a Service Desk, Continuous Development, Application Management, Proactive Maintenance, and Hosting.
Augusto’s customizable managed services can cater to your specific application requirements. Our services are quick, easy, and seamless, ensuring your applications run smoothly without any interruptions.
Your application’s performance directly impacts your business’s performance, which is why proper application support is so important. So, is your custom software application being properly supported? Let us pose a few questions:
Do you know what your tech stack looks like?
Do you have an updated IT architecture diagram?
Do you have a ticket system implemented to manage applications?
Do you understand the critical pathways of data across business segments?
Do you understand the interdependencies between your API ecosystem?
If you’ve contracted out your app development, what is the after-deployment warranty period?
Most businesses today are powered by an entire ecosystem of applications. Some of them are third party software as a system (SaaS) platforms, some are custom built, and many are a combination of both. Having a comprehensive understanding of how these applications operate and are connected will save you time and money.
Don’t let your hard work developing a custom software application go to waste.
It’s hard to tell if your app is being supported properly, when you may not understand the system fully yourself. We don’t blame you at all! Apps can be highly technical and challenging to grasp.
But we’re here to help. Call Augusto for fast, convenient, and seamless application support. Our expert team is willing and ready to ensure your application is properly supported.
Once your custom software application is running, you surely want to keep it that way. With a partner like Augusto, you benefit from both app support and tech support teams.
What is the difference between app support and tech support?
App support teams are proactive. They ensure systems and applications run smoothly by identifying problems and deploying smart solutions. Technicians actively monitor your software and databases. They’re highly skilled in SQL, Java, front-end development, and .NET languages.
On the other hand, tech support teams are reactive. Think of it as the help desk. Their strengths lie in networks, systems, and other infrastructure.
How does Augusto ensure I have the correct technician handling each job?
Augusto support service representatives are available via ticketing, email, or chat. And you can trust that your support issues are triaged to ensure the correct technician handles each job.
At Augusto, we offer level 1, 2, and 3 technical support, which means you don’t have to diagnose your problems. We have the experts to help. When an issue arises, contact the Augusto helpdesk.
Level 1: A trained operator helps diagnose your problem, using handbook solutions to resolve the issue. Most issues are easily resolved this way. However, if a solution cannot be found, the issue is elevated to the next level.
Level 2: A technical expert with deep knowledge of the application assesses the issue and works to identify a solution. If a solution cannot be found, the issue is elevated to the next level.
Level 3: An engineer or programmer is called upon to recreate the issue and develop a solution. All new fixes are documented in the handbook for future use by Level 1 and 2 operators.
Don’t let your hard work developing a custom software application go to waste.
https://augusto.digital/wp-content/uploads/2025/08/3B2Hv71wKSTOQlEloQz648GBdA.png12801920Jim Becherhttps://augusto.digital/wp-content/uploads/2025/09/Augusto-logo.svgJim Becher2021-12-06 00:00:002026-01-30 15:54:42What is the Difference Between App Support and Tech Support?
But then you quickly learned about the concept of application support: the teams that monitor, correct, and improve your custom software applications.
You might be thinking that you can get away without a custom software application support team, but that would be a mistake. Read on to uncover the benefits of application support and the risks of an unsupported app.
What are the benefits of custom software application support?
When an application is properly supported, it becomes highly agile and adaptive—driving maximum revenue for your business.
Here are six clear benefits for adding application support services—especially when you can outsource it to an expert:
Reduces ownership and labor costs
Frees up capital
Increases your technical expertise, regardless of staff turnover or absences
Allows your team’s focus to shift to more important things
Identifies outdated and unstable programs still in use
Integrates into your existing Helpdesk
What are the risks of an unsupported custom software application?
Without application support, your dear app could wreak havoc on your business and your users.
These are six fatal flaws you can avoid by adding application support:
Low productivity, disrupting business processes and functionality
Missed deadlines
Lost revenue
A negative brand experience
Reduced engagement—frustrated users will move onto a competing application
A lack of ransomware protection
Don’t let your hard work developing a custom software application go to waste.
Make sure you have app support to meet and exceed your business objectives. Call Augusto for fast, convenient, and seamless application support.
Our expert team is willing and ready to ensure your application is properly supported. Give us a call today.
What are the advantages of cloud computing? How do I know if cloud hosting is right for my company? Does the cloud keep my information safe and secure? Who are the most common cloud hosting providers?
In this blog, we dive into all these questions and more. Specifically, we explore how cloud computing enables faster innovation, lower costs, and scalable, reliable infrastructure for modern organizations.
Defining cloud computing
Cloud computing is the on-demand delivery of a global network of remote servers over the internet to offer faster innovation, flexible resources, and economies of scale. They’re hooked together and meant to operate as a single ecosystem.
You typically pay only for cloud services you use; a concept known as pay-as-you-go pricing. This helps organizations lower their operating costs, run their infrastructure more efficiently, and scale as their business needs change.
The cloud is secure, flexible, reliable, cost effective, elastic, and easy to use. It allows businesses to expand their services and computing beyond their data center.
For example, it’s very challenging to use machine learning or artificial intelligence (AI), but the cloud allows companies to use these services in a cost-effective way.
Comparing the 3 major cloud providers: Amazon AWS, Google GCP, and Microsoft Azure
There are three major cloud computing platforms: Amazon AWS, Google GCP, and Microsoft Azure. In their own ways, they offer accessibility, reduce network and hardware costs, and provide businesses with access to a range of applications.
There also are a handful of solution-specific players, including Alibaba Cloud, IBM Cloud, Oracle, and Salesforce.
Here we detail the three most commonly used platforms:
Amazon AWS is one of the longest-operating cloud computing platforms. It has been an industry leader for more than ten years and is most suitable for businesses that want to work on the public cloud.
Gartner has listed AWS as a leader in the Magic Quadrant for Infrastructure and Platform services for multiple years in a row.
Microsoft Azure is a cloud computing platform that integrates seamlessly with Windows, making it a smooth process for businesses that use the Windows platform on-premise. It allows for an easy transition for moving on-premises software to the cloud.While it has been criticized for not being as well-developed as some of its competitors, is a great hybrid cloud service solution.
Later to the game, Google GCP applies its technical experience to create a large number of tools that incorporate deep learning, artificial intelligence (AI), machine learning and data analytics. As a newer player, Google GCP has fewer data centers and offers a smaller range of tools.
Comparing the three types of clouds: Public cloud, private cloud, and hybrid cloud
Some of the confusion around cloud computing stems from the fact that there are multiple types of services that fall under the large umbrella. These are the three types of clouds.
The Public Cloud
Public clouds are the most common form and the version we at Augusto use most often.
In this type of platform, the cloud resources are owned and operated by a third-party cloud service provider and delivered over the internet. You share the same hardware, storage, and network devices with other cloud tenants.
Advantages of public clouds:
Lower costs: no need to purchase hardware or software; pay only for the service you use.
No maintenance: your service provider offers the maintenance
Near-unlimited scalability: on-demand resources meet your business needs
High reliability: a vast network of servers decreases risk
The Private Cloud
A private cloud is used exclusively by one organization. While the cloud can be located in your onsite datacenter or hosted by a third-party provider, the services are always maintained on a network dedicated solely to your organization.
Advantages of a private cloud:
More flexibility: customize your cloud environment to meet specific business needs
More control: higher levels of privacy are possible
More scalability: compared to on-premises infrastructure
The Hybrid Cloud
A hybrid cloud combines on-premises infrastructure (a private cloud) with a public cloud, allowing data and applications to move between the two environments.
This type of platform offers greater flexibility and more deployment, security, and compliance options. Organizations receive the flexibility and innovation of a public cloud while keeping highly sensitive data within their own datacenter.
Advantages of the hybrid cloud:
Control: your organization maintains a private infrastructure for sensitive assets
Flexibility: take advantage of additional resources in the public cloud when needed
Cost-effectiveness: pay for extra computing power only when needed
Ease: you can migrate to the cloud gradually—phasing in workloads over time
The four types of cloud services that make up the cloud computing stack
Although there are many types of cloud computing services, they all have a few basic features and advantages in common and can be categorized into four basic cloud service offerings.
IaaS (Infrastructure as a Service)
The most basic category is infrastructure as a service (IaaS). In this case, organizations rent IT infrastructure (including servers, storage, networks, and operating systems) and pay as they go. Many organizations start with this model as a way to move physical servers from their data center to a virtual server in the cloud; called lift and shift in the industry.
IaaS is helpful for customers who want to create cost-effective IT solutions while outsourcing most of the complexities to a service provider. This type of cloud service provides scalability, security, and performance increases over the traditional datacenter.
IaaS allows a business to migrate the cost and responsibility of maintaining the underlying hardware, network, infrastructure, and security to the cloud service provider.
Additional benefits of IaaS include:
Cost savings: You’ll no longer need to maintain hardware and software or pay for any capacity beyond what you need.
Scalability and flexibility: Companies can scale up and down as needed, only paying for the services they need. This provides the ability to expand as you grow.
Support for disaster recovery and business continuity: Companies can use the cloud service providers’ solutions for a highly redundant disaster recovery plan outside of the traditional datacenter.
Examples of IaaS include virtual machines and hypervisors.
PaaS (Platform as a Service)
In addition to providing IT infrastructure, platform as a service options add in the computing platform and solution stack as a service.
PaaS allows software developers to build custom applications without worrying about data storage and management. It’s easier for non-experts to develop an application through single click functionality.
Advantages:
Speed to market: PaaS allows developers to build, configure, secure, and deploy applications quickly. It removes the typical barriers of hardware, software, and infrastructure.
Pre-configured: Developers can take advantage of pre-build and pre-configured components.
Scalability: PaaS environments can handle large workloads.
Future proof: They also automatically receive bug fixes, updates, and features. This allows developers to focus on creating; not on the environment.
One common use for PaaS is databases. Augusto often uses Amazon RDS in our client solutions.
SaaS (Software as a Service)
SaaS incorporates both IaaS and PaaS service offerings, providing application-level services tailored to diverse business needs on-demand. It provides cross-device compatibility and no initial setup cost.
It’s the most familiar cloud computing service, as users are accustomed to interacting directly with SaaS applications like Gmail, Dropbox, or Netflix. Augusto integrates with these services, helping people to use productivity tools like these.
FaaSFunctions as a service/serverless computing
FaaS is a young cloud computing service that’s becoming a game-changer. It’s a serverless computing concept that allows software developers to build applications and deploy actions without maintaining a server.
This type of cloud service increases efficiency by eliminating server logistics. At Augusto, we use this type of cloud service very often. For example, we use Lambda from AWS.
“Cloud development allows Augusto to quickly turn your ideas into solutions. Using Infrastructure as Code (IAC) and serverless (SaaS) architecture, we can quickly create secure, scalable, and flexible applications,” said Jim Becher, Augusto solution architect and technical lead.
Benefits of cloud computing and why Augusto Digital uses it
At Augusto, we help a variety of people and organizations take full advantage of cloud computing. From the CEO to the Vice President of IT to the product owner, everyone has unique preferences and priorities for cloud usage.
Here, we outline five ways Augusto uses cloud computing to help our clients succeed in their business objectives.
1. Speed to market innovation
Cloud platforms are typically self-service, meaning, provided on demand. This gives businesses great flexibility when bringing an idea to market.
We can use the cloud to test new ideas, allowing a cost-effective, self-service model. If an idea works, you can scale it fast. If it doesn’t, they can shut it down without waiting or relying on IT.
Most cloud computing services are “pay as you go,” meaning you can start and stop services (and payments) as often as you’d like. You’ll get exactly as much storage space and as many features as your organization or project needs.
For example, businesses can limit what they spend in the cloud by turning servers or services off when not used, such as on the weekends.
3. Scalability
Different companies have different needs, and using the cloud enables organizations to efficiently scale their IT infrastructure and services up or down according to business demands. And it’s scaleable both horizontally and vertically, meaning it can deliver the perfect amount of IT resources, right when you need them.
4. Reliable method of data security and disaster recovery
Cloud platforms significantly decrease disaster recovery risks because data and services can be mirrored at multiple sites on the cloud provider’s network.
5. Continuous new features and updates
Cloud providers continually add new technology features and products, so take advantage of this benefit. PaaS and SaaS services and applications can automatically refresh and update themselves, saving valuable IT staff time.
This is hugely helpful because, in a traditional data center, you’re responsible for updating hardware and software occasionally. In the cloud, the systems can be updated for you.
Augusto’s three cloud computing services
Whether you’re just making the leap into cloud computing or need more advanced solutions, Augusto Digital is here to help.
“With cloud computing, we can give our customers the ability to quickly innovate on new solutions and applications. Cloud based development allows for speed, agility, and flexibility when creating new software applications,” said Jim Becher.
Cloud Strategy, Architecture, and Migration
You know that moving to the cloud offers greater business agility. You also know you likely need a team to implement a migration plan that defines what to migrate, where, and when. So when it’s time to move your data and workloads to the cloud, we’re here to help. Cloud hosting and managed services. We have the flexibility you need to develop and design cloud solutions that meet — and exceed — your expectations. We offer DevOps collaboration for all our cloud services, including Serverless backend, containers, database development and analytics, security, and identity access management (IAM).Cloud data analytics & insights. The cloud is an ideal place to store critical data used in day-to-day operations. We understand the concepts behind quality data analytics. And we can help deploy your cloud computing with powerful analytic software to identify patterns in your data and extract new insights.
We’ve explored the history and present state of cloud computing. But what’s next? What should we each be prepared for? And how can you begin implementing these tactics?
Here are six trends we’re seeing in 2021.
92% of enterprises have a multi-cloud strategy: IT departments are realizing that the platforms they’re using require it, and are making the work happen.
There’s currently a higher than expected cloud usage due to COVID-19 restrictions throughout 2020: Remote workers needed to be outside of physical buildings and data centers.
There’s a higher cloud spend than ever: But organizations are struggling to optimize their existing cloud usage and spend.
The adoption of Azure draws the platform closer to leader, AWS: Specifically with companies that have a Microsoft platform.
There’s greater adoption of data reporting and analytics inside the cloud: With so much data contained, it’s easier for companies to report via the cloud. Machine learning and forecasting also use large quantities of data.
There’s a higher adoption of low-code or no-code solutions: Developers and business users are able to assemble code rather than develop code into applications.
We’ll continue to monitor other trends and keep this updated as we enter 2022. What additional trends would you add to this list?
Security is the base component of the cloud. The graph then moves into the various activities people can do in the cloud. As you move up the stack, you can see which services are available with each of the different types of cloud service.
Final Thoughts
Cloud computing helps organizations move faster, scale on demand, and reduce infrastructure overhead by using the right mix of public, private, or hybrid models and services. However, the goal isn’t to use everything. Instead, it’s to choose the cloud approach that best supports your security needs, budget, and speed to market.
https://augusto.digital/wp-content/uploads/2025/08/jmpXbG4lwsx8mIqspnECfHqg.png5761024Jim Becherhttps://augusto.digital/wp-content/uploads/2025/09/Augusto-logo.svgJim Becher2021-11-03 00:00:002026-02-06 16:28:22Benefits of Cloud Computing: Why You Should Use It
It’s out in the world, and users are loving it. Until… someone calls with a problem; you discover a bug; need a patch; a new API update drops; or the threat of a security breach occurs.
Now what?
You’ll need a custom software application support team. Custom software application support teams monitor, correct, and improve your apps.
About 90% of their time is spent calmly checking messages, monitoring the system, and working through process improvements. However, the remaining 10% of the job involves quickly diagnosing problems and restoring systems.
Four services Augusto’s custom software application support offers
Whether Augusto built your custom application or not, we’re here for you. Our customizable support service allows us to meet and address your specific application needs.
Application Monitoring:
We keep an eye on your application, so you don’t have to. Our monitoring tools will alert our helpdesk on key items like your domain, SSL, and application uptime.
Helpdesk:
Submit tickets and report bugs, then our team will follow up with questions and troubleshooting to help prioritize the issues. Helpdesk is the primary way to communicate with our support team, as it allows a single point of contact for you to get assistance. We’ll provide the status, priority, and all other information around your issue.
Corrective Maintenance:
Corrective maintenance, commonly referred to as addressing “bugs” or issues, is the most typical change associated with support. These bug fixes often come in the form of small, rapid updates.
Adaptive Maintenance:
The technology environment is constantly changing—with new security threats, version updates, and software dependencies. It’s critical that you update your custom app regularly. Adaptive updates focus on the infrastructure of your app, providing the foundation to keep the system up-to-date and running smoothly.
Don’t let your hard work developing a custom software application go to waste.
Apps are not something you can set on a shelf and forget. Call Augusto for fast, convenient, and seamless application support.
Our expert team is willing and ready to ensure your application is properly supported. Give us a call today.
While they’re often an afterthought, web forms are an important element of the user’s experience on any website. In many cases, they’re the only opportunity your users have to communicate with your organization.
A well-designed web form impacts customer satisfaction, conversion rates, and even the perceived credibility of your organization as a whole. In fact, according to Stanford’s Web Credibility Research, 75% of users say they judge a company’s credibility based on its website. Even though web forms can seem very simple, there are a number of important considerations to weigh. Modern frameworks like React have introduced an abundance of new resources and design patterns for developing forms.
Augusto Digital recently worked with a client to develop the profile management flow for their new alumni portal. During this project, we encountered a number of interesting challenges related to web forms. Below we analyze several tools that we used throughout this project.
Form State Management with Formik & Yup
A classic problem in web development is form state management. In other words, how does a page keep track of which fields have been edited, whether the form is submitting properly, and what to do with a response from the server? What about field validation and error messaging?
Formik is a forms library for React that greatly simplifies these processes. It eliminates many of the repetitive aspects of form development by keeping track of form state and validation. Formik also makes it easy to customize the form submission flow for tasks such as preprocessing user input.
One of my favorite features of Formik is integrated Yup schema support. Input validation is traditionally one of the more challenging aspects of web form development, but Formik and Yup greatly reduce that burden.
Customizing validation rules and behavior happens through simple templates. For example, our solution for this client enabled users to link multiple email addresses to their account. However, we needed to ensure that each email address wasn’t already associated with the account before submission. By adding a custom validation step to our form, we checked the input against the existing list of email addresses.
A form can be configured to validate inputs on change, on submission, and/or when a field loses focus. This ensures that errors can be timed to maximize helpfulness and minimize abrasiveness. It also helps reduce the computational load of more intensive validation steps, by tightly controlling how often they run.
Creating Better Select Elements with react-autosuggest and Fuse.js
Our work with this client involved several complex select and multi-select elements. For example, alumni selected the clubs and organizations they belonged to during their time at the university. The system loaded options for these elements from a server-side table, with some lists containing hundreds of entries.
We needed a solution with intelligent type-ahead prediction and great performance, so we opted for a combination of react-autosuggest for the input element. React-autosuggest’s highly-customizable select elements were a great candidate for large lists of options with long names.
These elements also include the ability to provide custom matching functionality, so we used Fuse.js for fuzzy matching. This combination allowed our inputs to be more forgiving with exact phrasing, spelling, and capitalization.
If the element being searched is an object with multiple key/value pairs, it’s possible to supply weights for the various keys. By giving some keys higher values, we can treat them as preferred when searching against multiple values simultaneously. In the example below, we have weighted a state’s abbreviation more highly than its name. This allows us to assume that the string “AK” is more likely to represent “Alaska” than “North Dakota,” even though the two letters do not appear next to each other in the former.
React-phone-number-input and Google’s libphonenumber for international phone numbers
Another common obstacle with web forms is how to handle something like input masking for a phone or credit card number. Input masking fills in the dashes, parentheses, and other special characters as the user types, in order to make the number appear more familiar in its formatting.
When done well, input masking makes it much easier for the user to digest long strings of numbers. But when it’s done poorly, users can experience performance issues, confusing errors, or even corrupted data.
These problems can be amplified when there is uncertainty over what format the number should take. One example of this is a phone number input field. It’s rarely safe to assume that all phone numbers will be of the same nationality. There are many formats for phone numbers throughout the world. How, then, do we go about determining how to mask and process these numbers?
A great option is react-phone-number-input. Built on top of Google’s libphonenumber library, react-phone-number-input is a highly-customizable input element that allows the user to select the nationality of their phone number. In addition, settings for default country and locality-detection. By storing both a phone number and its country of origin, it’s always possible to present phone numbers in their intended format.
Modern webforms offer a level of power and customizability that was only a distant dream in the early days of the web. When the correct tools are leveraged effectively, the result can be a complete transformation in the quality of your users’ experience. Although the nuances of good form design are subtle, studies have shown that providing a good experience for your users is a great investment. In fact, every dollar spent on UX has been shown to return between $2 and $100.
https://augusto.digital/wp-content/uploads/2025/08/8GvCAtzW7pnFKdQ2qG1HLFP2o.png10241024Joel Rosshttps://augusto.digital/wp-content/uploads/2025/09/Augusto-logo.svgJoel Ross2021-04-27 00:00:002026-02-06 15:47:43Modern Web Forms in React
