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About Gracious Chishiri
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Entries by Gracious Chishiri
AI Agent Assist: Giving Service Reps Answers While the Customer Is Still on the Line
/by Gracious ChishiriEpisode 08: Listen to this post as a podcast (23 min) Press play to listen here, or watch it on YouTube. Open the episode page to share it or listen later. A manufacturing leader described his ideal AI project to us in September, and it was not a chatbot. His customers are blue-collar, local, and […]
AI Change Management: How to Escape Pilot Purgatory
/by Gracious ChishiriEpisode 01: Listen to this post as a podcast (19 min) Press play to listen here, or watch it on YouTube. Open the episode page to share it or listen later. In the AI workshops we run with mid-market leadership teams, the same confession keeps surfacing. The pilot worked. The demo impressed the board. Somebody’s […]
How to Write an AI Acceptable Use Policy Employees Will Actually Follow
/by Gracious ChishiriAn IT leader at a mid-market manufacturer told us he was racing to get his company’s first AI policy to a working version within the week. He had a borrowed template from his managed service provider open in one window and a blank page in the other. Then his infrastructure partner asked a simple question: […]